Shoretel Trunk Test Tool
- Shoretel Trunk Test Tool
- Shoretel Trunk Test Tool Admin State Is Null
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Open the Windows Services window by clicking Run > Administrative Tools > Services. ShoreWareDirectorUtils 1401 ACT MIN ShoreTel-DirectorUtil service stopping.
ShoreTel using HQ phone number when making outside calls from other offices.
I'm wondering if anyone has seen this before. When office A makes an outside call it shows for example (111) 111-1111 on the caller ID. If someone wants to call Office B they dial (222) 222-2222 and the call goes directly to that office, no issue.
Now, when office B makes a call to an outside number it shows (111) 111-1111 on the called ID. It's using the same number as office A. It needs to be (222) 222-2222 so people can call back if they miss the call. This is happening in multiple offices, using that same number as office A. I called our PRI provider but they said this is controlled from our side. I think they are correct as it's showing the Office A number.
Office B, C, D, ect. all have a T1K and a SG90 with dedicated PRI service. We do use a VPN for office to office calls.
Shoretel Trunk Test Tool
Office A has a T1K, 2 SG90s and is where the ShoreTel server is located.
Am I missing something in the settings somewhere?
Shoretel Trunk Test Tool Admin State Is Null
Edit:Site B has a SG30 not SG90